360 Live Media
360 Live Media is an event strategy and digital marketing agency in Washington, D.C. serving association, professional society, and not-for-profit conferences.
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ACCOUNT MANAGER

We are currently reviewing resumes for a rockstar problem solver and relationship manager.

WHO ARE YOU?

You are a strategist, problem solver and relationship manager. You thrive under the gun, raise your hand to lead new initiatives and are always eager to lend a helping hand to your colleagues. There isn’t a relationship that you can’t handle, and there isn’t a challenge that you aren’t ready to strategically solve. You listen, discern needs and then deliver on those needs. Clients and colleagues tell you, “You get me. I trust you, and I know you are on it.” At the end of the day, you leave the office feeling confident about your relationships and the work you developed and delivered.

You are committed to delivering exceptional results. You not only know how to navigate all types of people and situations but also live for strategic and creative thinking.  You think not just one or two steps ahead but outpace your clients and internal team, because you know that’s what it takes to succeed. Boxes are not your friends, and you rarely stay in your lane – you have to be in tune with every aspect, be resourceful and think creatively. You aren’t satisfied doing the same thing every day.

Let’s just say, in a nutshell, big ideas don’t scare you, you like using both sides of your brain, you know how to manage up, and you love being in the weeds while contributing to the strategic vision.

KEY QUALIFICATIONS & RESPONSIBILITIES

The ideal candidate for the Account Manager role believes in the core values of 360 Live Media—The 360 Way—and is driven by our philosophy and mission. Beyond that, we are seeking a candidate who has proven experience in building and managing client relationships with a demonstrated ability to collaborate with a driven, bright and diverse team. The successful candidate has experience in a marketing or advertising agency setting and demonstrates intellectual curiosity.

Strategic Vision and Creative Agility

Ability to think strategically; to anticipate future consequences and trends and incorporate them into client planning; and to manage our clients at both a strategic and operational level. Key responsibilities include but are not limited to:

  • collaborating with our internal team to develop and pitch new concepts to clients using a persuasive and confident approach to all engagements
  • participating in the conceptualization, design, and development of creative and strategic solutions for 360 clients and projects
Client-First Mentality

Committed to serving our clients in a manner that helps them deliver on their business objectives, while helping 360 Live Media reach our goals. Passionate about getting to know our clients, both personally and professionally, and using that knowledge to exceed expectations at every turn. Key responsibilities include but are not limited to:

  • providing day-to-day management for all assigned client accounts
  • defining strategies and tactics to deliver on client objectives
  • effectively setting and adjusting expectations with clients, being viewed as an indispensable member of the overall team;
  • developing and maintaining a thorough understanding of all clients’ businesses, brands, customers, and internal teams, as well as competitive environments in order to contribute to the development of the most effective solutions and creative strategies that deliver against their business objectives;
  • leading and managing development of client briefs, client presentations, and client research projects to drive key insights
  • managing creative deliverables with client and internal teams
  • writing strategic frameworks and reports
  • providing administrative and project support, including document creation and filing; spreadsheet and database development; maintaining accurate and detailed calendars; note-taking
Results Focus

Exceptional track record of exceeding client expectations. A bottom-line orientation, with evidence of the ability to consistently make wise decisions through a combination of analysis, wisdom, experience, and judgment. You possess the ability to balance the delivery of client commitments against the realities of a budget, timeline, and competing projects and priorities; and you have an attitude of problem-solving and creative resourcefulness. Key responsibilities include but are not limited to:

  • having accountability and ownership of scopes of work and master services agreements;
  • possessing the ability to explain why and how specific actions will work creatively, tactically, strategically, metrically, and financially
  • managing the tracking, reporting and measurement of client initiatives; providing proactive direction for quick adjustments and future strategies
Action Orientation

Enjoy working hard and rolling up your sleeves with the team; and ability to act nimbly and quickly to solve challenges and react as necessary, even if limited information is available. You are not afraid to take charge of a situation and make tough decisions.

Experience

5–7 years of account/client leadership and planning experience in an agency environment is preferred. An understanding of a marketing campaign execution and implementation, project management, events, and client relationships are crucial.

At the end of the day, you leave the office feeling confident about your relationships and the work you developed and delivered. Let’s just say, in a nutshell, big ideas don’t scare you, you like using both sides of your brain, you know how to manage up, and you love being in the weeds while contributing to the strategic vision.

DOWNLOAD JOB DESCRIPTION

TO BECOME OUR NEXT ACCOUNT MANAGER:

If this describes YOU, please complete this survey to apply. If your profile matches our available position, we will be in touch. Thank you for your interest in 360 Live Media.

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