360 Live Media
360 Live Media is an award-winning marketing, strategy and experience agency that solves business challenges for the most progressive industry associations and the world’s best brands.
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ACCOUNT MANAGER

We are currently reviewing resumes for a rockstar problem solver and relationship manager.

WHO ARE YOU?

You are a strategist, problem solver and relationship manager. You thrive under the gun, raise your hand to lead new initiatives and are always eager to lend a helping hand to your colleagues. There isn’t a relationship that you can’t handle, and there isn’t a challenge that you aren’t ready to strategically solve. At the end of the day, you leave the office feeling confident about your relationships and the work you developed and delivered.

You are committed to delivering exceptional results. Identifying problems and exploring opportunities are music to your ears and, when approaching a problem, you look at it from all angles because one solution just isn’t enough. You enjoy setting expectations, deadlines and goals, and then blowing them out of the water. Whether you are managing a small, medium or large account, you will put your heart into it and go the extra mile, no matter what. When all is said and done, you are ready for more. You learn quickly from your mistakes and surround yourself with people who you can learn from.

Let’s just say, in a nutshell, big ideas don’t scare you, you like using both sides of your brain, you know how to manage up, and you love being in the weeds while contributing to the strategic vision.

KEY QUALIFICATIONS & RESPONSIBILITIES

The ideal candidate for the Account Manager role believes in the core values of 360 Live Media – The 360 Way – and is driven by our philosophy and mission. Beyond that, we are seeking a candidate that has proven experience in building and managing client relationships with a demonstrated ability to collaborate with a driven, bright and diverse team. The successful candidate has experience in a marketing or advertising agency setting and demonstrates intellectual curiosity.

Strategic Vision and Creative Agility

Committed to serving our clients in a manner that helps them deliver on their business objectives, while helping 360 Live Media reach our goals. Passionate about getting to know our clients both personally and professionally, and using that knowledge to exceed expectations at every turn. Key responsibilities include but are not limited to:

  • providing day-to-day management for all assigned client accounts
  • defining strategies and tactics to drive an authentic customer experience
  • effectively setting and adjusting expectations with clients and internal teams
  • leading and managing research projects to drive key insights
  • managing creative deliverables with client and internal teams
  • providing administrative and project support to account directors and senior account managers, including document creation and filing; spreadsheet and database development; maintaining accurate and detailed calendars; basic accounting tasks; note-taking
Client-First Mentality

Ability to think strategically; to anticipate future consequences and trends, and incorporate them into client planning; and to manage our clients at both a strategic and operational level. Key responsibilities include but are not limited to:

  • collaborating with our internal team to develop and pitch new concepts to clients using a persuasive and confident approach to all engagements
  • participating in the conceptualization, design and development of creative and strategic solutions for 360 clients and projects
Results Focus

Exceptional track record of exceeding client expectations. A bottom-line orientation, with evidence of the ability to consistently make wise decisions through a combination of analysis, wisdom, experience and judgment. You possess the ability to balance the delivery of client commitments against the realities of a budget, timeline, and competing projects and priorities; and you have an attitude of problem-solving and creative resourcefulness. Key responsibilities include but are not limited to:

  • having accountability and ownership of scopes of work and master services agreements; possessing the ability to explain why and how specific actions will work creatively, tactically, strategically, metrically and financially
  • managing the tracking, reporting and measurement of client initiatives; providing proactive direction for quick adjustments and future strategies
Action Orientation

Enjoy working hard and rolling up your sleeves with the team; and ability to act nimbly and quickly to solve challenges and react as necessary, even if limited information is available. You are not afraid to take charge of a situation and make tough decisions.

Experience

Minimum of 5 years of account/client leadership and planning experience in an agency environment.

At the end of the day, you leave the office feeling confident about your relationships and the work you developed and delivered. Let’s just say, in a nutshell, big ideas don’t scare you, you like using both sides of your brain, you know how to manage up, and you love being in the weeds while contributing to the strategic vision.

DOWNLOAD JOB DESCRIPTION

If you’re interested in joining our team as an Account Manager, please fill out the form below.

 

Remember, clearly communicate why you are the ideal candidate for this role, provide specific examples and experiences as proof points, and attach your resume and any other materials that support your application.

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